Legacy Supportworks serving Carlsbad, TX

In Carlsbad, TX, a homeowner reached out to us with concerns about bouncy floors affecting their living space. They had noticed a distinct lack of stability and sought a professional solution. This is where our expertise at Legacy Supportworks came into play, embodying our mission to lead with integrity and WOW our customers consistently. Upon receiving the call, our Customer Care Specialist promptly scheduled an in-home inspection. Our System Design Specialist then visited, conducting a meticulous evaluation of the crawl space to diagnose the issue accurately. The examination revealed that weakened floor joists were compromising the integrity of the floor. Our recommended solution was the installation of the SmartJack® System. This system is designed to stabilize crawl space beams and joists efficiently, ultimately restoring the floors above to their intended elevation. The SmartJack® System combats weak foundation soils by using galvanized steel columns, cut to precise lengths and placed on a specially engineered 12-inch steel base. It ensures a durable, reliable foundation for the home's flooring. During installation, our skilled production team, consisting of a seasoned foreman and dedicated installers, set to work. They carefully placed the steel SmartJack® columns and secured them with adjustable brackets. The heavy-duty threaded rods were expertly adjusted to lift and stabilize the sagging floors efficiently. Before leaving, they ensured the entire site was clean and orderly. As a result of our service, the homeowner regained confidence in their floor's stability. The bouncy floors were effectively eliminated, providing peace of mind with a solution designed to last. Through quality craftsmanship and precise implementation, Legacy Supportworks delivered yet another success, solidifying our reputation for excellence in crawl space repair.

A homeowner in Carlsbad, TX, reached out to us at Legacy Supportworks due to an unlevel sidewalk and porch—a common issue that can pose both safety risks and aesthetic concerns. Understanding the urgency of such matters, our Customer Care Specialist swiftly scheduled a home inspection appointment. During the inspection, our System Design Specialist identified the problem: differential settling of the concrete slabs had resulted in uneven surfaces, causing potential tripping hazards and diminishing curb appeal. After completing a thorough evaluation, we recommended our tried-and-tested solutions: NexusPro® Joint Sealant and the PolyLevel® System. Our production team arrived on time, meticulously equipped to resolve the issue with precision. First, we addressed the gaps between the slabs using NexusPro®. This advanced sealant effectively protected the slabs from water seepage and subsequent soil erosion, maintaining a durable barrier that adapts seamlessly to temperature changes. Next, we implemented the PolyLevel® system. Small holes were drilled strategically in the concrete surfaces to allow high-strength polyurethane foam injection beneath the slabs. As the foam expanded, it gently lifted and leveled the concrete back to its original position. Upon completion, the result was a revitalized, safe pathway and porch, seamlessly leveled and visually appealing. Our crew ensured the work area was tidy before leaving, reaffirming our commitment to creating exceptional experiences and delivering long-lasting reliability. This Carlsbad homeowner now enjoys the reassurance of a stable, properly aligned sidewalk and porch, a testament to the effectiveness of our solutions and dedication to integrity.

In Carlsbad, TX, a homeowner reached out to us with a worrying concern: noticeable cracks had formed on the exterior bricks of their home. Recognizing this as a common sign of foundation settlement, our Customer Care Specialist promptly scheduled a home inspection with our team. Our System Design Specialist arrived at the property to conduct a comprehensive analysis, identifying the root cause as a foundation settlement issue. To address the problem with precision and expertise, we recommended installing our Push Pier System, renowned for its ability to offer permanent stabilization for settling foundations. Our production team, composed of skilled foremen and installers, was soon on site to implement the solution. Using this advanced system, we hydraulically drove engineered steel tube sections through sturdy foundation brackets down to stable load-bearing soil. This ensured that the piers reached beneath the unsettled soils to more secure ground, halting further settlement effectively. Excitingly, the potential to lift parts of the house back to its original level was achieved, as observed when the cracks began to close. Throughout the project, we remained focused on minimizing disruptions, maintaining a neat work environment, and ensuring that the area was clean before leaving. By the time our job was complete, the homeowner's confidence in the structural integrity of their home was restored, and the risk of future settling issues was significantly diminished. We take pride in delivering timely, reliable solutions backed by industry-leading expertise. Our commitment to being on time and providing a same-day quote remains integral to our service promise.