Legacy Supportworks serving Dawn, TX

In February, a homeowner in Dawn, TX reached out to us, expressing concern about a newly poured concrete pad that had developed a void underneath. The concrete itself was undamaged, but the homeowner wisely sought to proactively prevent potential issues. Located in an area where a tree had been removed, the void risked destabilization over time. Upon contacting us, the homeowner was greeted by one of our Customer Care Specialists, who promptly arranged a home inspection appointment. During this visit, our System Design Specialist conducted a thorough assessment. After examining the site, it was clear that our PolyLevel® system offered the best solution to address and stabilize the void without compromising the existing concrete structure. For the repair, our experienced production team took precise action. Starting by drilling pea-sized holes through the affected 200-square-foot pad, the team efficiently injected the high-strength polyurethane foam underneath. This process allowed the foam to expand as it cured. By doing so, it filled the void, lifted the pad to its rightful position, and provided stabilization and support to prevent future issues. The outcome was successful. We delivered a durable and trustworthy fix, offering peace of mind to the homeowner. This process, methodically executed, left the site tidy and the concrete pad secure. At Legacy Supportworks, delivering remarkable customer experiences with reliable solutions is our commitment.

In Dawn, TX, a homeowner reached out to us at Legacy Supportworks, troubled by the state of her pergola and sidewalk. The issues of cracking and need for resealing presented not just aesthetic concerns but also the worry of potential further deterioration due to underlying soil washout. Her concerns were significant as any homeowner's would be because unchecked cracks and unstable concrete can lead to escalating structural concerns. Our process began with our Customer Care Specialist coordinating a convenient time for an inspection. Our System Design Specialist then visited her home and performed a thorough inspection, meticulously evaluating the concrete concerns and diagnosing the existing issues. Understanding the extent to which water and seasonal changes could affect the concrete, we recommended our NexusPro® Joint Sealant and PolyLevel® system as the ideal solutions. Our professional production team promptly arrived on-site to implement the solution. Precise, pea-sized holes were carefully drilled into the concrete, allowing for an accurate injection of the PolyLevel® polyurethane foam. This technique skillfully stabilized and lifted the concrete slabs, ensuring a stable surface. Subsequently, the NexusPro® Joint Sealant was applied to seal the existing cracks and joints, preventing water penetration and further deterioration. This product's superior UV stability and flexibility ensured it bonded effectively to the concrete without compromising appearance over time. Upon completing the project, the concrete of the homeowner’s pergola and sidewalk was not only expertly repaired but looked revitalized, promising lasting durability. The homeowner appreciated our clean execution and the expert solution, restoring not just the driveway’s integrity but also her peace of mind, assured by our professional execution and reliable products.