Legacy Supportworks serving Loop, TX

A homeowner in Loop, TX, reached out to us when they noticed their entrance pathway sinking and cracking. This common issue not only compromised the aesthetic appeal of their home but also presented potential safety hazards. Our mission at Legacy Supportworks is to provide remarkable customer experiences while delivering reliable, long-lasting solutions. We approached this project methodically, firmly sticking to our process to ensure efficiency and customer satisfaction. Upon receiving the call, our Customer Care Specialist promptly scheduled an inspection. One of our experienced System Design Specialists visited the home, performed a detailed analysis, and confirmed that the subsurface concrete issues originated from voids beneath the pathway slabs. These gaps often form due to soil erosion and settling, typical challenges homes face over time. To address this problem, our team decided to implement the PolyLevel® system, renowned for its precise and effective solutions. Our skilled production team, consisting of a foreman and experienced installers, carefully drilled pea-sized holes in the affected concrete slabs. This minimal intrusion ensured we preserved the pathway's aesthetic. Through these cleverly positioned holes, we injected the high-strength polyurethane foam. This foam then expanded and cured beneath the slabs, effectively filling voids and tenderly raising the concrete back to its original level position. The result was a stabilized, level, and visually refreshed pathway. The usability and safety of the entrance were restored seamlessly, reflecting our deep commitment to quality results and customer satisfaction. Homeowners in Loop seeking dependable concrete repair services can trust in the experience and expertise Legacy Supportworks offers, ensuring a well-preserved and functional home environment.

In Loop, TX, a homeowner recently reached out to Legacy Supportworks, driven by a persistent concern regarding the sagging floors in their residence. Our process began when the homeowner contacted our Customer Care Specialist, who efficiently scheduled an in-depth home inspection. A System Design Specialist from our Sales Team then visited the property, providing a complete inspection and accurately diagnosing that the issue stemmed from weakened floor joists in the crawl space below. Understanding the need for a robust solution, we recommended and implemented the SmartJack® System. This advanced product was selected for its proven ability to stabilize crawl space beams and floor joists. Our skilled production team, consisting of an experienced foreman and dedicated installers, took charge of the transformation. They executed the installation meticulously, using engineered fill to prepare a solid base and placing trimmed galvanized steel columns on 12-inch steel bases. These columns were then securely fastened to existing girders with custom brackets. Adjustments were finely tuned using heavy-duty threaded rods, successfully lifting the floors above towards their original, intended elevation. Upon completion, the homeowner noted an immediate improvement in the structural integrity of their home and the elimination of previously noticeable floor bounce. The successful outcome not only provides them peace of mind but also guarantees a reliable and long-lasting safe environment for years to come. Our expertise in problem-solving and steadfast dedication to customer service epitomizes our mission to deliver remarkable customer experiences combined with resilient solutions.