Legacy Supportworks serving Whitharral, TX

In Witharral, TX, a homeowner was facing a significant concern when they reached out to Legacy Supportworks, as their home was exhibiting visible foundation issues. The floors felt uneven, with noticeable "bounce" that compromised both safety and comfort. Concerned about potential structural damage, they sought a professional solution to restore stability and peace of mind. Our process began when the homeowner contacted our Customer Care Specialist, who promptly scheduled a thorough home inspection. A System Design Specialist from our Sales Team visited the site, conducted a detailed inspection, and confirmed that failing crawl space supports were the primary issue. They recommended our SmartJack® System as the optimal solution to stabilize the crawl space beams and floor joists. On the day of the installation, our skilled Production Team arrived with a precise plan. They prepared the site by creating a durable base of engineered fill, designed to effectively distribute the home's weight. Galvanized steel columns were expertly measured, cut to the exact length, and set on a strong 12-inch steel base. Our team secured these with adjustable top brackets to existing girders, ensuring the system was firmly anchored. The final touch involved utilizing heavy-duty threaded rods to adjust and lift the sagging floors toward their former position, enhancing both stabilization and reducing any lop-sided floor bounce. Upon completion, the once unstable floors were solid and regained their original elevation, delivering both immediate relief and long-lasting peace of mind to the homeowner. This project underscored our commitment to providing trustworthy, effective solutions that ensure a remarkable customer experience.

Recently, a homeowner in Witharral, TX reached out to us at Legacy Supportworks regarding an issue with their patio concrete. The homeowner was concerned because sections of the patio were uneven—one part was sinking while another was raised. They were worried about safety hazards and potential damage to their property. Upon receiving the call, our Customer Care Specialist scheduled an appointment for a comprehensive home inspection. Our System Design Specialist conducted a thorough evaluation of the patio, diagnosing the problem as uneven concrete settlement and recommending the PolyLevel® system as the optimal solution. This advanced product is designed specifically for concrete lifting and leveling, employing high-strength polyurethane foam to fill voids and stabilize the slab. Shortly after the assessment, our skilled production team arrived at the homeowner's property, ready to rectify the issue. The team drilled small, pea-sized holes into the affected concrete slab—precisely targeting areas that required lifting. Through these holes, we injected the PolyLevel® foam. As it expanded and cured, it gently and accurately lifted the sinking sections of the patio back to their intended position, aligning it seamlessly with the surrounding surfaces. The homeowner was relieved to see their patio restored to a safe and even state. Not only did our solution address their immediate concerns, but it also offered long-term stability and peace of mind. The results were achieved without significant disruption, preserving the integrity of the existing landscaping around the patio. We strive to provide every homeowner with a remarkable customer experience through lasting and reliable solutions to their home problems.